Right A-Way Movers

We hired a broker who hired this moving company, and for five months we waited for our stuff as they had excuse after excuse of why it was taking so long. Then, they told us that they had hired a third party driver, because they didn't have enough drivers, and that he stole all of our stuff. That guy has been to jail for this exact crime before, so I don't know how they were able to hire him. The owner of Right A-Way Movers (Joseph) said that we would get a refund. We filed a claim through their system but we learned that they had gone out of business and the claim company no longer worked with them. We tried to get the money from him, and after pretending to work with us for a while (but always putting us on hold and hanging up or rescheduling things), he stopped responding to us or the broker. We never even got our refund for the move, ($4,000), or any kind of compensation for the $37,000 worth of stuff we lost, including many sentimental items.

This company ruined our lives forever and they are still scamming people. I think they might even be starting a new company with a new name, so they can continue to scam people out of money.

Stay as far away from this company as you can and beware of others that are similar.

Move size: 3 Bedroom Home Service cost: $8000

Pick up went smoothly. I expected to go a few days without my stuff. I was surprised to get a call saying it will be early. Drop off came at 9:00pm and agreed with the driver the come back the next morning for actual drop off. There was only one guy delivering without a helper. I felt sorry for him. It took about 3 days to go through my stuff to make an assessment and realized I was missing a few items and ended up with someone else’s stuff. Then, after another couple of days, I unwrapped my tv and saw it was cracked. For the last 3 weeks both I and the the broker has been trying to contact this company with no response. I can’t get a phone call back from anyone. I am missing a box of tools, a farmer’s hook, and glass tops for tables. My 55” flat screen and floor lamp is broken. I just want to rectify this issue with them and they refuse to respond. My attorney will be my next step.

Move size: 3 Bedroom Home Service cost: $4500

I unknowingly hired a broker (United Moving Company) to handle my move, who then hired Joseph/Right A-Way movers. To say they have made the whole experience a nightmare is an understatement. Joseph and team made every step of my move more difficult than it should have been. I booked my move in late June and was lead to believe that my items would be delivered within 3-7 business days of my pickup. After being told that my things would be picked up friday 7/23, I got a call from Joseph that thursday asking if they could pick my things up that day. I said no because i wasn’t done packing. I got a call at 6PM Friday 7/23 saying they wouldn’t make it that day and would come in the morning, which they did. The first major issue was with billing. My total came out to around $1700, with a down payment of $700 and two payments of $500 due at pickup and delivery. At pickup, the driver was misinformed and thought that another payment of $700 was due, which we paid because my parents were the only ones there as I had to work. In order to get this error figured out, I had to fight with the customer service representatives at United for three days- I kept being told that “there was a slight increase in my estimate because my things took up more room on the truck than anticipated” when, in fact, my things took up less space. Eventually that was figured out and we settled on a payment of $300 at delivery to even things out. When I arrived in Pittsburgh on August 1, I gave Joseph a call asking for an estimate on when my stuff would arrive. I had given a first available day of delivery as August 3, so I was expecting it to come that week. Joseph told me that my things were scheduled to be shipped out the next week and would probably arrive Thursday 8/12. I was disappointed but figured I could last until then. On friday the 6th, United called me and confirmed my things would be loaded and delivered the next week. By the time the 12th rolled around, I’d heard nothing and called to get an update. It wasn’t until then that I was told that there was “an issue with my truck” and my things were delayed. I then called Joseph, who was in California, and he essentially yelled at me and told me I had no common curtesy because it was so early in the morning for him. Obviously, this is incredibly unprofessional and no way to treat a paying customer. I was eventually told that my things would be loaded the next week. There were several more delays while my things were in transit and I could never get a clear answer as to where my things were or when they would arrive until my driver made it to Pittsburgh. Even still, he told me several days in a row that he would make it to me “tomorrow”, but didn’t end up showing up until 8/31. Delivery went fairly smoothly, but boxes clearly marked fragile were dented and badly damaged, furniture that the movers packed was broken and scratched, and the movers didn’t even offer to unpack/ set up my furniture- even though that was part of the agreement.

All in all, save yourself the stress and frustration and rent a van and move your things yourself.

Move size: Partial Move Service cost: $1769

First and foremost if I could give this company zero stars I would. Coming from a family of business owners, Joseph has no business trying to run a business. I will say that my move was booked through Atlantic moving co (broker) and Joseph (Right away movers) was hired to complete the move. I didn’t find out that right away movers were moving my items until the day of my move otherwise I would have canceled the move all together once I seen the company reviews the day of service. The pickup wasn’t terrible other than the fact that I had to pay more than what I was told initially for a 1 bedroom without living room furniture. Moving forward to the delivery date, I called Joseph to find out information on my delivery to see if he had an eta or where my items were. He didn't answer my calls. My boyfriend called and he answered they got into it pretty bad because we wanted an update as to where our items were since were in a new state with NOTHING. My boyfriends mom got involved he starts telling her a bunch of bs about how he’s a ufc fighter and he lied multiple times to her and the broker stating that he informed me of the updates and that he supposedly told me he had to attend a funeral and would be in touch with me. He never relayed this information to me but informed everyone else other than me that he wanted common courtesy for the funeral he was attending. I have the messages and call log none of this was relayed to me. He told my boyfriends mother to call him and she was not able to. I called and he told me I need to call him from 8-5 because it was 7pm. I told him he did not have to address me as such because mind you I'm in a different time zone and did not know what time it was where he was located so he hung up on me. Fast forward to the delivery, Joseph hired another company to handle the move who told me that I owe an additional 500 on top of what I was told was due. They were just as unprofessional and even said they wouldn’t work with Joseph again. My items were damaged when they arrived, boxes were torn and I also received a bag with someone else items because they load the truck with multiple deliveries and your items are only separated with a belt. Right away movers does not have a customer service line so you have to deal with the unprofessionalism of Joseph whenever you want information about your items and also the fact that your paying them. If you’re looking to book an out of state move Stay far away.

Move size: 1 Bedroom Home Service cost: $2170

I moved from Huntsville Alabama to Dallas, Texas. I was given an estimate , but once everything was getting picked up, I had to leave my living room Furnature because the price was jacked up another $400. They lied about how long it would take. I was told 3 days by the driver, they took my things to the warehouse in GA. My things sat in GA for 13 days. They asked another carrier to bring my things to Texas (Academy Van Lines LLC). Most of my things were missing, and half things that I received were damaged. Academy van lines mixed my things up with another customers things. They were delivering their belongings to my apartment , I had to make them return it to the truck. They were dragging my dressers/ Matresses/ totes/ etc. they used no dolly until I asked. They were very rude. They did not finish the job and put up my bed. They tried to leave with my things still on the truck. When I called Joseph, he seems to be surprised, but he also sends me a photo of the way the guys were throwing the furniture on the truck (academy van lines) when he hired them to deliver 2 customers things to TX. Therefore he was aware of this situation. DO NOT HIRE this company to be responsible for delivering your things. My belongings (a bag) is still in josephs possession and I was told on January 24 that he would over night it to me. It is now March and I still do not have my hair bag! I was also told not to use the company insurance for my damaged items by Joseph because it would make the company look bad.

Move size: 1 Bedroom Home Service cost: $1800

Having never done an out of state move, we had no idea what the process was.We unknowingly went through a broker who contracted with Right-a-way for the move. My daughters items were picked up and only after they were loaded on the truck were we told it would take a few days before she would be notified what the delivery date would be. Joseph’s explanation was that before items could be taken across state lines, they had to be processed which would take a few days. We found out the items were actually taken from Ohio to a warehouse in Georgia (which based on my understanding of geography is across state lines) before being taken to New York. The delivery was delayed a few days beyond what she had been guaranteed. She had to reschedule her flight out of town for her job as she was told if she couldn’t be present on the new date, her items would be stored and she would be charged a storage and redelivery fee. When her items were finally delivered, some items were missing, they tried to deliver some items belonging to someone else, and MANY items were damaged so badly they were no longer usable and had to be replaced (including her dresser and nightstands). The movers themselves at both ends were very friendly. Joseph, however, was unreachable to address any concerns. He never returned calls. If I could give negative stars as a review I would. I would encourage everyone to avoid this company!

Move size: 1 Bedroom Home Service cost: $4277

Hired a broker called Diamond Pro Van lines that hired Right A-Way Movers. Goods left MI on December 20 and did not get to my house till 3 months later. Goods were damaged, i was not allow to count the boxes before signing and unloading. When I discovered I was 10 boxes short I tried to get hold of them. I was assured they have the items but they never got delivered and the company blamed me for loosing them. The owner is not formal at all and he's not above using denigrating words. He even said I can filed as many complains I want and it will never affect his business, For a company to say that its a indication they have been doing this kind of bad practice for long. The damaged and all the loss goods its so much that I could have buy new. Hoping people will read this and reconsider them.

Move size: Studio Service cost: $2950